Brand Values Brands Poor Customer Service Trends 
Call Experts
OCTOBER 5, 2023
A satisfied customer is more likely to become an advocate for your brand. Boosting Brand Reputation A well-handled customer inquiry or complaint can turn a near-harmful experience into a positive one. Reducing Churn Rates A significant portion of customer churn is due to poor customer service experiences.
Call Experts
APRIL 8, 2024
A satisfied customer is more likely to become an advocate for your brand. Boosting Brand Reputation A well-handled customer inquiry or complaint can turn a near-harmful experience into a positive one. Reducing Churn Rates A significant portion of customer churn is due to poor customer service experiences.
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Stella Connect
NOVEMBER 9, 2021
From Black Friday until well into January, your customer service agents will face overwhelming call and chat volumes. Considering the phone and chat speeds we saw last year among leading brands, customers will expect lightning-fast response times. Preparing Your Customer Service Team for the Holiday Season.
BirdEye
OCTOBER 5, 2023
What’s the first thing that comes to mind when someone mentions your brand name? Today’s marketplace is competitive and transparent, so managing brand perception isn't just important - it's imperative. The stakes are high, with 91% of customers admitting they'd switch to a competitor following a poor customer experience.
SurveySensum
FEBRUARY 20, 2024
Take advantage of different types of surveys at different touchpoints of the customer journey. Look for patterns, trends, and recurring themes in the feedback to identify common expectations and pain points. Listen to your Customers : Actively listen to what your customers are saying – both directly and indirectly.
SurveySensum
FEBRUARY 20, 2024
Take advantage of different types of surveys at different touchpoints of the customer journey. Look for patterns, trends, and recurring themes in the feedback to identify common expectations and pain points. Listen to your Customers : Actively listen to what your customers are saying – both directly and indirectly.
CSM Magazine
OCTOBER 7, 2020
Businesses strive to provide clients with the latest technology as a way to differentiate their services. Researchers found that poor customer service is one of the leading reasons that consumers break ties. 70% of consumers would leave a company that provided bad customer service. Final Notes.
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