Storyminers

JANUARY 24, 2017

Customer experience expert Mike Wittenstein sheds light on enhanced customer expectations, AI innovation, and more. 2017 will be a year defined by how well companies continue to adapt to customer expectations—like the ability to get good service at any time of the day, via any device. to serve customers better).

Contact Center 133

Contact Center Omni-Channel Brands Hospitality 133

Think Customers

NOVEMBER 3, 2020

Jamie Lancaster, vice president in Kroger’s Contact Center of Excellence, oversees Kroger’s customer contact center, support center and contact center shared services. There is a lot more emotional attachment customers have to [grocery] purchases. And now customers expect it.

Contact Center 52

Contact Center Self Service Loyalty Programs Brands 52

Storyminers

JANUARY 24, 2017

Customer experience expert Mike Wittenstein sheds light on enhanced customer expectations, AI innovation, and more. 2017 will be a year defined by how well companies continue to adapt to customer expectations—like the ability to get good service at any time of the day, via any device. to serve customers better).

Contact Center 50

Contact Center Omni-Channel Brands Hospitality 50

Kustomer

SEPTEMBER 3, 2020

Customer service professionals are becoming more crucial employees as business leaders find they need someone to take care and understand the skyrocketing expectations of their customers. Nate mentions that CX professionals are absolutely essential for businesses; to benefit their customers and to help their company financially.

Marketing 52

Marketing Customer Journeys Effort Score Metrics 52

Comm100

FEBRUARY 22, 2018

While one Chatbot may be able to book you a flight or serve you in many languages, another might not even seem capable of completing the single task that it were designed for, like telling you the weather. Chatbots with well-designed decision trees take customers on smooth, coherent journeys towards resolution. Source: Liam Pozz.

Chatbots 115

Chatbots Customer Journeys Knowledge Base How To 115

Comm100

FEBRUARY 22, 2018

While one Chatbot may be able to book you a flight or serve you in many languages, another might not even seem capable of completing the single task that it were designed for, like telling you the weather. Chatbots with well-designed decision trees take customers on smooth, coherent journeys towards resolution. Source: Liam Pozz.

Chatbots 102

Chatbots Customer Journeys Knowledge Base How To 102