Storyminers
JULY 7, 2020
How do you expect customer expectations to change in 2017? Customers will expect most of their vendors to serve them as well as their favorite vendors do. Prefer the customized recommendations you get from Nordstrom? It’s simply natural to let expectations creep between brands.
Storyminers
JANUARY 24, 2017
Customer experience expert Mike Wittenstein sheds light on enhanced customer expectations, AI innovation, and more. 2017 will be a year defined by how well companies continue to adapt to customer expectations—like the ability to get good service at any time of the day, via any device. to serve customers better).
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Talkdesk
APRIL 23, 2020
Our expectations as customers have been growing and are now higher than ever. From year to year, we expect that the services at our disposal, both digital and traditional, will surpass and go further. Customers change their opinion about a brand based on a bad customer experience, which shows that all interactions count.
Think Customers
NOVEMBER 3, 2020
Jamie Lancaster, vice president in Kroger’s Contact Center of Excellence, oversees Kroger’s customer contact center, support center and contact center shared services. Now that everyone has gone remote, shoppers are contacting us with the same questions, but in new ways.
Storyminers
JANUARY 24, 2017
Customer experience expert Mike Wittenstein sheds light on enhanced customer expectations, AI innovation, and more. 2017 will be a year defined by how well companies continue to adapt to customer expectations—like the ability to get good service at any time of the day, via any device. to serve customers better).
Talkdesk
OCTOBER 17, 2017
In the contact center industry, Talkdesk is one of the newest players. When Talkdesk was founded, it was the first 100% web-based contact center software, which was a startling achievement at the time. We don’t want our customers to have to wait on us to provide better contact center experiences for their customers.
Blake Morgan
NOVEMBER 8, 2022
Differentiating not just on innovation, but on customer experience. LoveSac founder and CEO Shawn Nelson isn’t afraid to adapt and try new ideas to meet customers’ changing demands. But as buying habits changed, the company converted its stores to inventory-free showrooms and became a completely DTC brand.
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