Books Contact Center Workflow Customer Satisfaction Social Media 
AWS Machine Learning
SEPTEMBER 22, 2022
You can use targeted sentiment for business-critical processes such as live market research, producing brand experience, and improving customer satisfaction. Scenario 2 – Real-time call center analytics to determine granular sentiment in customer interactions. Scenario 3: Monitoring social media for customer sentiment.
NobelBiz
OCTOBER 17, 2023
This data is invaluable, as it can provide insights into customer preferences, agent performance, operational inefficiencies, and more. Volume Overload: With every call, chat, email, and social media interaction, the amount of data generated can be overwhelming, making it difficult to identify what’s important.
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