Books, Contact Center Workflow and Social Media

Amazon Comprehend Targeted Sentiment adds synchronous support

AWS Machine Learning

SEPTEMBER 22, 2022

It includes extracting marketing and customer insights from live social media feeds, videos, live events, or broadcasts, understanding emotions for research purposes, or deterring cyberbullying. Scenario 2 – Real-time call center analytics to determine granular sentiment in customer interactions.

Social Media

Social Media Contact Center Analysis Hotels

Essential Pain Points in Call Center Management – Part 2

NobelBiz

OCTOBER 17, 2023

Volume Overload: With every call, chat, email, and social media interaction, the amount of data generated can be overwhelming, making it difficult to identify what’s important. Consistency Across Channels: Customers expect consistent service, whether they’re interacting through phone, chat, email, or social media.

Call Center

Call Center Management Contact Center Contact Center Software

Customer Experience Update

Amazon Comprehend Targeted Sentiment adds synchronous support

Essential Pain Points in Call Center Management – Part 2

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