Books Competitive Advantage Customer Care Customer Service Training 
ShepHyken
SEPTEMBER 5, 2016
Create Great Customer Experiences with These Three Principles by Opinurte Team. Opinurate) Matt Watkinson has worked with some of the biggest businesses in the world on customer experience strategy, service design, websites and mobile apps. Ease of doing business is a competitive advantage.
ShepHyken
NOVEMBER 20, 2017
Evergage) In this book, discover what one-to-one personalization is all about, how it’s evolved and what the future entails. Learn how it’s driven by machine learning, delivered across channels and powered by in-depth customer data. My Comment: This isn’t an article, it’s an entire book! Well, this article will do exactly that!
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Storyminers
JULY 6, 2020
His clients range from large, publicly traded companies to leading professional service firms and fast-growth and established small businesses including Apple, Diesel, Freshworks, KFC, Pearson, Shell etc… plus lots of smaller brands and SMEs. She recently wrote the book on customer understanding ! Aimee Lucas. Bruce Temkin.
Storyminers
JULY 6, 2020
His clients range from large, publicly traded companies to leading professional service firms and fast-growth and established small businesses including Apple, Diesel, Freshworks, KFC, Pearson, Shell etc… plus lots of smaller brands and SMEs. She recently wrote the book on customer understanding ! Aimee Lucas. Bruce Temkin.
SurveySensum
JULY 14, 2020
Blake Morgan – Customer Experience Futurist, Keynote Speaker, Author. Industry Leader in customer experience, Blake Morgan is a Keynote Speaker, Author of two books, a Customer Experience Futurist, and a Guest Lecturer at Columbia University. Mila Widyani – Head of Customer Experience at CIMB Niaga.
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