Blog - Customer Experience Update

Customer feedback analysis 101: What’s the best way to analyze vast amounts of feedback?

Thematic

DECEMBER 12, 2018

Do you have a lot of customer feedback collected but don’t know exactly what to do with it? Perhaps you’ve heard about text analytics and wonder what it’s all about, and what you need in-house to get started. Why do you need a feedback analysis solution in the first place? Consider this example.

Analysis

Analysis Feedback Net Promoter Score Analytics

Customer Experience Metrics: Understanding CSAT, CES, NPS, and 5-Star

AskNicely

JANUARY 10, 2019

Only one in twenty-six people will actually come to you with a complaint. These surveys were reported once a year in a board meeting, considered briefly, then largely forgotten until the next time. Here at AskNicely, we’re first and foremost interested in helping you grow. More Retention. Thinkjar. Greater Spend.

NPS

NPS Metrics Effort Score Customer Experience

Customer Experience Update

Customer feedback analysis 101: What’s the best way to analyze vast amounts of feedback?

Customer Experience Metrics: Understanding CSAT, CES, NPS, and 5-Star

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