ShepHyken

OCTOBER 27, 2017

But when it comes to reaching your customers at exact moments on the precise channel, email and voice have failed to meet customer expectations. In fact, they’ve frankly come across as cold and impersonal, leaving customers often asking themselves, “Do they even care about keeping my business?”

Customer Service Strategies 84

Customer Service Strategies Strategy Customer Service Hotels 84

delighted

MARCH 9, 2021

We’ll also provide some tips on building an impeccable customer service strategy. The significance of great customer service. Brands across the globe are taking notice of how investing in great customer service can pay back dividends in the long run. The data speaks for itself. Then switch.

Customer Service Strategies 59

Customer Service Strategies Customer Service Self Service Strategy 59

ShepHyken

NOVEMBER 16, 2018

Today, a typical customer expects a prompt response and fast service from any business. To keep up with consumer expectations, all businesses are facing huge challenges. Read Shep’s latest Forbes article: Industry Leader Secrets: Six Ways To Stand Out With Customer Experience.

Consumers 97

Consumers Technology Chief Customer Officer Social Media 97

ShepHyken

APRIL 28, 2017

This week on our Friends on Friday guest blog post my colleague, Murph Krajewski, writes about the importance of a single customer view when it comes to serving your customers. This will help lead you to forming important relationship with your customer. – Shep Hyken. Customer service needs customer data.

Customer Service 91

Customer Service Contact Center Self Service Call Center Solutions 91

Lumoa

JUNE 14, 2023

In this blog post, we’ll answer all these questions and more. In other words, failing to provide adequate customer service can be enough to trigger a negative NPS score and, consequently, drive customers away. We expect the product or service to meet certain pre-defined standards and deliver the promised value.

NPS 208

NPS Effort Score Customer Centricity Loyalty 208

ProProfs Chat

JANUARY 30, 2020

With consistent engagement, you’ll get to figure out: Customer pain points. Customer expectations. Customer loyalty. And, these, in turn, will help your company create strategies that will strengthen your customer engagement process even further. Benefits of Customer Engagement.

Customer Engagement 136

Customer Engagement Engagement Social Media Customers 136

Comm100

OCTOBER 11, 2017

If you want a well-rounded, capable, and effective social media customer care team, then the answer is all of the above. This blog post will show you what makes a jointly-owned social media customer service strategy so necessary, and will walk you through how to implement one yourself. Slow Replies.

Social Media 122

Social Media Customer Service Strategies Strategy Customer Service 122