CSM Magazine

OCTOBER 4, 2023

Ensuring customers can easily redeem rewards may be more complex for organisations that have partnership programmes in place. It’s also crucial to test whether rewards benefits accrue properly. To begin with, when do you offer customers the opportunity to join your rewards program? There are several considerations here.

Loyalty 59

Loyalty How To Banking Airlines 59

Currency Alliance

JANUARY 22, 2020

And yet, many loyalty programs are run like barnacles on the side of a business: battling for budget, rather than being nurtured as the core way to engage customers via every channel and touchpoint. Rewards programs have not, historically, earned consistent loyalty across all customer segments.

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Loyalty Brands Loyalty Programs Rewards Programs 40

Service Untitled

OCTOBER 15, 2010

Granted, there is a rewards program, but my usual discount is $1.50, and I have to use it within a few weeks otherwise the offer expires. Incentives for new customers are commonly very aggressively marketed; more than “rewards&# or “discounts&# for current customers.

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Rewards Programs Loyalty Loyalty Programs Exercises 44

Currency Alliance

FEBRUARY 26, 2019

Having benchmarked and talked to hundreds of loyalty programs in the past few months, what we think program leaders ought to be doing during the next 3-6 months is preparing a plan to realign their loyalty program design with the broader business strategy and core value propositions. Customer data: maximize ROI.

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Loyalty Strategy Loyalty Programs Hotels 45