Kitewheel

OCTOBER 7, 2020

The banking industry was no exception, and mobile app usage grew 40% in Q2 2020 alone. Mobile banking was already in play long before the disease shut down branches. In some brands, Mobile banking adoption is already is the norm. Customer experience leaders also tend to have powerful mobile banking platforms.

Customer Confidence 52

Customer Confidence Banking Customer Experience Call Center 52

Comm100

AUGUST 8, 2022

Reinforcing this, a 2022 research study found that 72% of an organization’s customer interactions are now digital. For many organizations, the leap to digital support means introducing live chat for customer service – now the most popular channel to connect with brands.

Chatbots 209

Chatbots Customer Service Knowledge Base Social Media 209

Comm100

NOVEMBER 13, 2022

These are ‘trained’ from existing reference materials like a knowledge base or FAQ bank. With AI powering their responses, bots can improve their responses over time based on customer confidence in their answers. Banking & Finance – Improve member support. Task bots are another effective type of chatbot.

Chatbots 130

Chatbots Software Self Service Wait Times 130

CSM Magazine

OCTOBER 6, 2020

Adopting Artificial Intelligence is just the first step, the second is unlocking the true potential of AI to boost customer confidence with a focus on data. Such issues include collecting personal patient data without consent in healthcare or over-reliance on machine-led decisions without disclosure in banking and insurance.

Consumers 52

Consumers Insurance Self Service Customer Confidence 52