Talkdesk

DECEMBER 23, 2020

Distribution through financial centers: Banks, credit unions and community lenders will receive the applications, review, process and distribute the new tranche of $267.5 Banks and lenders will need to make the PPP process as clear and straightforward as possible to their agents and clients.

Banking 126

Banking Contact Center Insurance Self Service 126

AWS Machine Learning

FEBRUARY 6, 2023

The benefits of Amazon Lex and Talkdesk CX Cloud are exemplified by WaFd Bank , a full-service commercial US bank in 200 locations and managing $20 billion in assets. The bank has invested in a digital transformation of its contact center to provide exceptional service to its clients.

Self Service 71

Self Service Contact Center Virtual Agent Chatbots 71

NobelBiz

JANUARY 17, 2022

While AHT is generally used to determine the duration of a client’s phone conversation, a business that uses an omnichannel strategy for customer care can compare phone support to other channels. In today’s context, businesses must have the necessary competence to adopt omnichannel capabilities.

Average Handle Time 52

Average Handle Time Contact Center Management Call Center 52

SurveySparrow

SEPTEMBER 28, 2021

Unstructured calls are transcribed and clustered to discover key intents. . Use pre-built, modular conversation components to build 80% of your call flows. . Monitor calls in real-time to see how the assistant is doing. The thinking machine can send one-time links while on the call itself to avoid any delays. .

Chatbots 52

Chatbots Social Media e-support Analytics 52