ChurnZero

JANUARY 5, 2022

Several factors drive CS, including onboarding and training, customer fit, product usage, and return on investment. This can be achieved through a Net Promoter Score (NPS)® , Customer Effort Score , Customer Satisfaction (CSAT) Score , or a customer health score.

Customer Success 98

Customer Success Customer Experience Net Promoter Score Return on Investment 98

Wootric CX Blog

OCTOBER 7, 2020

Notably, Wootric, which seeks to drive business outcomes from customer experience efforts, has the fastest payback in the category. Wootric is ranked #1 in ROI (Return on Investment). In the G2 report, Wootric averages 9 months to return on investment, versus an average of 19 months for the experience management category.

ROI 52

ROI Report Net Promoter Score Effort Score 52

SmartKarrot

APRIL 23, 2020

Customer experience (CX) roles tend to be more common in the business to consumer (B2C) market, while Customer Success (CS) roles are more popular in the business to business (B2B) sphere. It’s a measure of all the actions you take to help customers accomplish their goals for investing in your platform in the first place.

Customer Success 10

Customer Success Customer Experience Effort Score Net Promoter Score 10

Confirmit

MAY 29, 2018

With the right program in place, the Voice of the Customer can directly correlate to business success metrics so it’s well worth the time and effort to connect with customers using the right channel, at the right time. There are variations for B2B and B2C organizations, between specific industries, and even between regions.

Customer Journeys 40

Customer Journeys Multi-Channel Net Promoter Score Competitive Advantage 40