ShepHyken

APRIL 28, 2024

My Comment: I’ve been studying how different brands are creating successful loyalty programs. While the article focuses on retail (especially e-commerce), anyone from any type of company (B2B and B2C) that has “VIP customers” will want to read this article. My Comment: Let’s move away from loyalty programs but stay with trends.

Loyalty Programs 71

Loyalty Programs Customer Service Self Service e-support 71

ShepHyken

APRIL 18, 2023

It meets and exceeds consumer expectations, and now customers want, hope, and expect every company they do business with to be as good as Amazon. I don’t care if you’re B2B or B2C, everyone you do business with is a consumer at some level. That is what Amazon has mastered, and it’s something you and your organization can do, too!

B2C 65

B2C B2B Customer Service Training Retail 65

Up Your Service

JULY 16, 2018

In fact, 76% of customers say it’s easier than ever before to take their business somewhere else. This holds true in every geographic market, and for both B2B business customers, and for B2C retail consumers. Creating more value for customers with Delivery Systems that offer greater speed, flexibility, and convenience.

Connections 67

Connections Culture B2C Retail 67

Up Your Service

JULY 16, 2018

In fact, 76% of customers say it’s easier than ever before to take their business somewhere else. This holds true in every geographic market, and for both B2B business customers, and for B2C retail consumers. Creating more value for customers with Delivery Systems that offer greater speed, flexibility, and convenience.

Connections 40

Connections Culture B2C Retail 40