Lumoa

JUNE 14, 2023

Its lean and straightforward formula for measuring customer contentment has made this metric a veritable “gold standard” in the customer experience space. According to CustomerGauge’s 2022 report , NPS sports an impressive 41% trust rating among B2B businesses – higher than any other rating system of its kind!

NPS 208

NPS Effort Score Customer Centricity Loyalty 208

TeamSupport

APRIL 26, 2019

The constantly evolving landscape means that business-to-business (B2B) customers have all the power. Sustaining meaningful relationships has never been more of a priority for businesses. Many are turning to emerging technologies and processes, like the ones below, to develop customer-centric strategies. Key Takeaways.

Competitive Advantage 55

Competitive Advantage Customer Service Self Service How To 55

GetFeedback

DECEMBER 21, 2018

Great customer experience is a major competitive advantage that drives new sales—and it’s predicted to overtake price and product as the primary brand differentiator for B2B sales by 2020. Customer retention statistics: More than 6 in 10 U.S. billion per year due to avoidable consumer switching. American Express ).

Customer Retention 390

Customer Retention Net Promoter Score Poor Customer Service B2B 390

ShepHyken

AUGUST 30, 2019

How do you get your customers to keep coming back? The answer is to simply provide outstanding customer service. As a matter of fact, 97 percent of consumers say customer service is a big factor when it comes to brand loyalty. Manage Your Customer Lifecycle Properly to Maximize Opportunities.

Loyalty Programs 104

Loyalty Programs Loyalty Lifetime Customer Poor Customer Service 104

ijgolding

APRIL 21, 2015

To really stand out from the crowd and succeed, companies need a unique competitive advantage – one that can only be gained through the strength of the relationships forged in their key accounts. 70% of consumers are willing to spend an average of 13% more with companies providing excellent customer service.

B2B 120

B2B Competitive Advantage Customer relationships Customer Centricity 120

Help Scout

JUNE 22, 2021

Your customer experience is the main differentiator between you and your competitors, and all of the customer service statistics back it up. Below, we’ve collected 111 key statistics exploring the relevance and importance of good customer service — and expanding on the cost and impacts of poor customer service.

Customer Service 128

Customer Service Social Media Self Service Knowledge Base 128

ProProfs Chat

OCTOBER 13, 2020

First-call resolution or first contact resolution (FCR) is defined as a contact center’s ability to resolve customer issues or address their needs the first time they call, with no follow-up required. As a contact center metric, it is a vital part of the customer relationship management process.

How To 98

How To Self Service Banking Knowledge Base 98