Magellan Solutions

JULY 22, 2021

Interactive voice response (IVR) on inbound telemarketing calls enables your CRM strategy by identifying customers and prospects. B2C telemarketing is very different to B2B telemarketing and requires a very different approach. If B2C deals with the usual customers, B2B is on a much bigger scale. FMCG and wine sales.

Call Center 40

Call Center B2C B2B Sales 40

Magellan Solutions

MARCH 25, 2021

If we caught your interest with this idea, h ere some guides to follow in writing: Define the Purpose of the Call. Create a script that will lead you directly with the management (for B2B calls). Your customer deserves the best call center experience. Determine customer’s pain points and needs. TALK TO US!

Call Center 52

Call Center Call Flow Sales Training 52

Magellan Solutions

JULY 9, 2021

. • Managing call center services inbound sales inquiries. pricing : • No calls – $20/month. With calls – $2.99 We can get you skilled and top-quality agents that have call center experience. • We provide call center services to improve your CRM and CSAT score. •

Call Center 52

Call Center Contact Center e-support Insurance 52

Magellan Solutions

JULY 29, 2021

Jonathan De Luzuriaga, president of the Philippine Software Industry Association, predicts that companies fearing a slow payoff from expensive technologies will continue to stick with the cheap labor readily available in b2b lead generation companies in Philippines. . The use of AI applications streamlines the call center experiences. •

Call Center 52

Call Center Self Service Social Media Omni-Channel 52

Magellan Solutions

JULY 30, 2021

Make shrinkage management a call center experience Philippines. Keep the process going: with each component and time frame mastered, increase your level of granularity and continue refining. Your forecast accuracy, employee satisfaction, and overall productivity will improve with each iteration.

Call Center 52

Call Center Management Contact Center Call Center Solutions 52

Magellan Solutions

MAY 6, 2021

One good reason for this is innovative technologies that enable BPOs to realize opportunities and provide stellar call center experience. SMS messages, Emails, social media posts and automated voice calls, are only few of the channels that Outbound IVR can utilize to reach customers. Hybrid Model.

Omni-Channel 52

Omni-Channel Technology Call Center Social Media 52

NobelBiz

MAY 22, 2022

We maybe got a handful across: nearly 50 hires that actually had call center experience. Christian: It’s like in the contact center space, where you have interactions with the consumers, whether it’s B2C or B2B, it’s not the technology or the person; it’s not one or the other.

Call Center 52

Call Center Management Contact Center Gamification 52