ShepHyken

FEBRUARY 25, 2024

Our customer service research sponsored by RingCentral (brand new 2024 report is now out) includes a humorous stat/finding: 79% of US consumers have called customer support and been caught in the automated menu system and repeatedly screamed, “Agent” or “Representative,” and eventually hung up out of frustration. Louis Magazine (St.

Customer Service 60

Customer Service Average Handle Time Net Promoter Score Loyalty Programs 60

Chattermill

JUNE 3, 2019

Think back to a time where you went to a restaurant based on a giant ad? Most likely very few times. How many times, in contrast, have you followed the recommendation of a friend or a positive review in a magazine or newspaper? Net Promoter Score (NPS). Customer Satisfaction Score (CSAT).

Metrics 85

Metrics Measurement Customer Experience Net Promoter Score 85

Michel Falcon Experience

FEBRUARY 11, 2019

But, um, I, truth be told, I actually had one of the largest average handle times in the call center and I swear I, I pinpoint it to that I wasn’t going to be a call center guy forever. I’m in about my mid twenties reporting to the VP of finance and I gave myself to my career. More profit.

Customer Experience 60

Customer Experience Customer Service Customers Hospitality 60

Michel Falcon Experience

MARCH 12, 2019

I applied for both, and then I was hired by both companies, and I chose one 1-800-GOT-JUNK because they had just won the Best Workplace in Canada Award by Maclean’s Magazine as a medium sized company. And I get it, many of you guys probably have to report the street, every quarter, I get that.

Culture 12

Culture Employee Engagement Company Engagement 12