ShepHyken

FEBRUARY 25, 2024

How Customer Advocacy Fuels Brand Loyalty and Growth by Marbue Brown (CMSWire) Reputations are made or broken by the experiences customers have with companies and especially by what they have to say about those experiences. If you have a loyalty program (or are thinking about having one, here are five ideas to consider.

Customer Service 62

Customer Service Average Handle Time Net Promoter Score Loyalty Programs 62

Chattermill

JUNE 3, 2019

Think back to a time where you went to a restaurant based on a giant ad? Most likely very few times. How many times, in contrast, have you followed the recommendation of a friend or a positive review in a magazine or newspaper? Net Promoter Score (NPS). Customer Satisfaction Score (CSAT).

Metrics 85

Metrics Measurement Customer Experience Net Promoter Score 85

Michel Falcon Experience

FEBRUARY 11, 2019

That’s the furthest thing away from delivering a personalized experience, which gets away from earning true loyalty. But, um, I, truth be told, I actually had one of the largest average handle times in the call center and I swear I, I pinpoint it to that I wasn’t going to be a call center guy forever.

Customer Experience 60

Customer Experience Customer Service Customers Hospitality 60

Michel Falcon Experience

MARCH 12, 2019

I applied for both, and then I was hired by both companies, and I chose one 1-800-GOT-JUNK because they had just won the Best Workplace in Canada Award by Maclean’s Magazine as a medium sized company. Food and Wine Magazine is the Bible of hospitality; they wrote about one of our venues our flagship location. And guess what?

Culture 12

Culture Employee Engagement Company Engagement 12