Remove Average Handle Time Remove Employee Engagement Remove Magazine Remove ROI
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People-First Culture Keynote: Las Vegas 2019 (Employee Engagement & Company Culture Keynote)

Michel Falcon Experience

I applied for both, and then I was hired by both companies, and I chose one 1-800-GOT-JUNK because they had just won the Best Workplace in Canada Award by Maclean’s Magazine as a medium sized company. The reason that I don’t track employee retention anymore, as a metric, is because I want people to leave.

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Customer Experience Keynote Speaker: Customer Service vs Customer Experience

Michel Falcon Experience

In addition to sharing company culture, employee engagement & customer experience strategies, I also explain the difference between customer service and customer experience. Company culture, employee engagement and customer experience. That culture matters, employee engagement matters. Good afternoon.