Average Handle Time Customer Service Customer Service Representative Gamification 
Playvox
DECEMBER 16, 2021
Is gamification the right choice for your contact center? Whether in sales, customer service, or collections, ensuring that your employees are motivated and engaged should be a key focus. Gamification is no longer a buzzword. The Psychology Behind Gamification. Why Does Gamification Work?
TechSee
JUNE 4, 2019
Traditionally, contact centers have trained new agents using one-on-one coaching or classroom-style role-playing, where the focus is on imparting knowledge and customer service etiquette. In-house social networks and forums promote the sharing of best practices and knowledge across customer service teams. Get in the game.
Expert insights. Personalized for you.
79 
Let's personalize your content