Remove Average Handle Time Remove Customer Experience Management Remove Employee Engagement Remove Magazine
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People-First Culture Keynote: Las Vegas 2019 (Employee Engagement & Company Culture Keynote)

Michel Falcon Experience

I applied for both, and then I was hired by both companies, and I chose one 1-800-GOT-JUNK because they had just won the Best Workplace in Canada Award by Maclean’s Magazine as a medium sized company. And it was ‘Customer experience management’ And it made sense to me. Magazine all of the time.

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Customer Experience Keynote Speaker: Customer Service vs Customer Experience

Michel Falcon Experience

Hey Team, I’m excited to share my Customer Experience Keynote presentation that I shot in St. In addition to sharing company culture, employee engagement & customer experience strategies, I also explain the difference between customer service and customer experience.