Key Takeaways: Mastering Digital Channels to Manage and Fuel Exponential Growth
Team HGS
AUGUST 13, 2019
The conference panel was moderated by Melissa O'Brien, Research Vice President Customer Engagement, HFS Research , with panelists: . Michael Truett, Head of Customer Success and Engagement, Newsela. Takeaway One: Where does the customer journey start? Customer Experience. Is this at your website? In a store?
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