Comm100

OCTOBER 30, 2017

In these instances, teams are often separated by location, training or technology. This mentality often impacts corporate cultures and also reduces organizational efficiency due to teams working at cross-purposes. This tends to significantly drive up the handle time required and causes frustration for your frontline agents.

Contact Center 115

Contact Center Tips Management Call Center 115

Comm100

NOVEMBER 8, 2017

To enforce this team player mindset, make sure that in the agent training and onboarding process, your new agent is paired up with an agent who can show them the ropes of working the system. Negative customer service agents and negative customers can feed off of one another’s bad energy, and result in an overall upsetting interaction.

Customer Service 107

Customer Service Tips Average Handle Time Communication 107

Pretium Solutions

MAY 15, 2012

Training initiatives that do not incorporate or take into consideration the company’s particular products, processes and systems, as well as the company’s culture and brand promise, are unlikely to create any kind of lasting positive impact.

Call Center 45

Call Center Average Handle Time Training Leadership 45

Pretium Solutions

MAY 15, 2012

Training initiatives that do not incorporate or take into consideration the company’s particular products, processes and systems, as well as the company’s culture and brand promise, are unlikely to create any kind of lasting positive impact.

Call Center 40

Call Center Average Handle Time Training Leadership 40

Pretium Solutions

MAY 15, 2012

Training initiatives that do not incorporate or take into consideration the company’s particular products, processes and systems, as well as the company’s culture and brand promise, are unlikely to create any kind of lasting positive impact.

Call Center 40

Call Center Average Handle Time Training Leadership 40

Pretium Solutions

MAY 15, 2012

Training initiatives that do not incorporate or take into consideration the company’s particular products, processes and systems, as well as the company’s culture and brand promise, are unlikely to create any kind of lasting positive impact.

Call Center 40

Call Center Average Handle Time Training Leadership 40

Pretium Solutions

MAY 15, 2012

Training initiatives that do not incorporate or take into consideration the company’s particular products, processes and systems, as well as the company’s culture and brand promise, are unlikely to create any kind of lasting positive impact.

Call Center 40

Call Center Average Handle Time Training Leadership 40