Work-From-Home Contact Centers Need Knowledge and Conversational Guidance
eGain Blogs
JUNE 1, 2021
eGain’s AI-powered Knowledge Hub excels at serving up this kind of knowledge and guidance. When COVID hit, contact center supervisors were caught between a rock and a hard place—a flood of incoming calls on one side and agent dislocation on the other. Supervisors. KEY FEATURES. Content management. Integration.
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