Average Handle Time Contact Center Customer Service Representative Magazine 
CSM Magazine
OCTOBER 30, 2019
This reality puts the spotlight firmly on customer-facing teams and the ability to re-evaluate everything they do from the people they hire to the technology they deploy. What if this intelligence could simultaneously link to critical workforce data to ensure CSRs are properly trained, motivated and available at the right time?
TechSee
JUNE 4, 2019
Everyone knows that time equals money, right? Nowhere is that truer than in call center training – bringing new agents up to speed on products, processes and the productivity expected of them. Call center training priorities. On-the-job learning. We all learn best through practice – not theory. See the bigger picture.
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