Average Handle Time Consumers Hotels Wait Times 
Interactions
MAY 20, 2021
With travel restrictions decreasing and consumers feeling more comfortable leaving their homes, this summer will see a rebound in traffic after a year-long hibernation. Hotels, airlines, and tourist destinations are currently preparing for this resurgence– without actually knowing the volume that it will bring. .
Natalie Petouhof
AUGUST 13, 2015
One of the reasons that more and more marketplace conversations are happening in social and digital networks is that it’s the first time customers have been able to talk to each other directly in ways that surpass the bulletin boards of yester year. According to Nielsen, more than 1 in 3 consumers prefer social customer service to phone.
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