Average Handle Time, Call Center, Customer Service Representative and Magazine

Call center training time comes down with these 7 technologies

TechSee

JUNE 4, 2019

Everyone knows that time equals money, right? Nowhere is that truer than in call center training – bringing new agents up to speed on products, processes and the productivity expected of them. Call center training priorities. Virtual private tutors. One size doesn’t fit all. Get in the game. On-the-job learning.

Call Center

Call Center Training Technology Gamification

How Reducing AHT Can Cut Costs While Improving Customer Experience

CSM Magazine

JUNE 12, 2017

Executives often hone-in on the call center as a prime place to begin cutting costs, but are challenged with how to do so, without negatively impacting the customer experience. AHT is the sum of talk time, hold time and call wrap-up time divided by the total number of calls.

Customer Experience

Customer Experience Call Center Average Handle Time Telecommunications

Customer Experience Update

Call center training time comes down with these 7 technologies

How Reducing AHT Can Cut Costs While Improving Customer Experience

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