What can SMEs learn from Big Companies in Outsourcing Telemarketing Philippines?
Magellan Solutions
AUGUST 1, 2021
Big brands adapt different KPIs (or Key Performance Indicators) to help them make decisions, set strategic objectives, and evaluate business processes in real-time. Average Handle Time. Net Promoter Score. Average Time in Queue. In outsourcing, KPIs determine your success with vendors.
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