NobelBiz

FEBRUARY 7, 2022

In this article, we’ll take a look at Interactive Voice Response messaging and what it is. Contact Center Customer Experience always starts with how a customer feels before knowing how a particular technology works. And the premise of how customers feel when they call your contact center starts from your IVR messaging.

Contact Center 52

Contact Center Omni-Channel Average Handle Time Consumers 52

ShepHyken

JANUARY 22, 2021

This week we feature an article from Tanya Bansal , Marketing Executive at Ameyo. Sh e shares best practices supervisors can use for monitoring call center agents in a work-from-home scenario. This helps the manager to establish trust within the team and support their agents when they need it. Here’s how!

Call Center 89

Call Center Virtual Call Center Contact Center Average Handle Time 89

NobelBiz

JANUARY 17, 2022

The AHT is a KPI that contact centers always strive to improve. Of course, there are rational answers to this organizational challenge, including reducing call center AHT while also ensuring quality work and performances. Everything is explained in this article. What are the appropriate methods to maximize it?

Average Handle Time 52

Average Handle Time Contact Center Management Call Center 52

Magellan Solutions

MAY 6, 2021

One good reason for this is innovative technologies that enable BPOs to realize opportunities and provide stellar call center experience. So in this article we will look at these technologies that are currently helping Outbound Telemarketing Services firms to achieve optimal productivity and efficiency. Cost-effective channel.

Omni-Channel 52

Omni-Channel Technology Call Center Social Media 52

SurveySparrow

SEPTEMBER 28, 2021

This system is called conversational ai, and businesses globally are lining up to use it. . This is essentially what we’ll talk about in this article. Hence, deploying chatbots or virtual assistants is one of the most cost-effective ways of scaling customer support. So why don’t you grab a cup of coffee (with a pack of nachos!)

Chatbots 52

Chatbots Social Media e-support Analytics 52