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Delighted’s retail customer experience guide for 2021 and beyond

delighted

apparel) compared to 2019. Measuring CX during a customer’s digital journey can be done with a few different survey methodologies: Net Promoter Score (NPS) : This measures the loyalty of your customers by asking them how likely they are to recommend your brand, product, or service. Is this the end for retail?

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Delighted's retail customer experience guide for 2020 and beyond

delighted

Morris, senior brand apparel analyst for financial services firm D.A. Measuring CX during a customer’s digital journey can be done with a few different survey methodologies: Net Promoter Score (NPS) : This measures the loyalty of your customers by asking them how likely they are to recommend your brand, product, or service.

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