CSM Magazine

APRIL 26, 2022

Qualtrics, the leader and creator of the experience management (XM) category, today announced Qualtrics Social Connect, a new digital customer service and social listening solution. Qualtrics Social Connect integrates with XM Discover to surface insights and patterns hidden within huge volumes of voice and text conversations.

Social Media 52

Social Media Connections Company Contact Center 52

Magellan Solutions

JUNE 27, 2019

Communications today has become so powerful that the world as we know it is growing smaller while connectivity is growing stronger. The study stated that 98 percent of its indexed retailers have an omnichannel approach when it comes to contacting their customer care teams. appeared first on.

Apparel 40

Apparel Retail Omni-Channel Sales 40

Magellan Solutions

JUNE 13, 2020

Also, they offer 24/7 customer service to ensure customers won’t abandon a purchase due to an unavailable service. For online apparel stores like Nordstrom, live chat support comes in handy. With a live chat service team on-board , online stores can show how committed they are to connect to their customers.

Company 52

Company Retail Ecommerce Apparel 52