Verint

AUGUST 1, 2017

Verint experts will present 15 English and Dutch interactive webinars throughout August on effective ways to enhance interactions with customers. This series will explore a wide variety of topics, including employee engagement, workforce optimization and voice of the customer, as well as security, fraud and compliance.

Customer Experience 25

Customer Experience ROI Analytics Employee Engagement 25

ClearAction

MAY 31, 2015

Coordination among managers of various customer experience efforts is one of six success factors identified by the ClearAction CXM Best Practices Study. There is little, if any, coordination among these managers of customer experience in most companies. Customer Experience Governance: Do This, Not That. Expect Transformation.

Customer Experience Management 48

Customer Experience Management Customer Experience Management Effort Score 48

Verint

SEPTEMBER 7, 2017

We took steps to streamline the registration process, which also served as the focus in our employee engagement plans. Our strategy here is simple: How our employees are feeling affects the customer experience. Be creative to keep employees engaged. Brainstorm ways to warm the welcome.

Conference 25

Conference Customer Journeys Employee Engagement Effort Score 25

Verint

AUGUST 21, 2017

Executives who walk the talk send a clear message to employees about what the real priorities are. Many organizations today want to effectively embed the voice of the customer into daily activities—their effectiveness will largely depend on how well the senior executive team embraces the CX effort.

Customer Centricity 60

Customer Centricity Culture Voice of Customer Customers 60

Verint

JANUARY 3, 2018

Verint’s Raj Sivasubramanian shares what he learned from a recent conversation with his young daughter and the customer experience takeaways that can be applied to organizations around the world. When was the last time you examined why your CX program does what it does?

Customer Experience 32

Customer Experience Customer Focused Employee Engagement NPS 32

Verint

JUNE 7, 2017

Many companies around the world use customer conferences to build strong, long-lasting relationships with customers. From registration to closing, every interaction—even the brief ones—between your customers and your employees can make a big difference for conference attendees.

Conference 32

Conference Engagement Customers Interaction 32