NobelBiz

APRIL 18, 2023

Optimizing team productivity is the key to achieving this goal, and this comprehensive guide will walk you through the steps necessary to unlock your call center’s full potential. What is hyper efficiency in a contact center? CSAT = (number of positive responses / the total number of responses) x 100.

Contact Center 52

Contact Center Call Center Management Gamification 52

NobelBiz

OCTOBER 17, 2023

Power Your Contact Center with Work-From-Home Excellence Work-from-home (WFH) in contact centers enhances employee productivity, offers business flexibility, and maintains continuity during disruptions. Data analytics is the compass guiding modern call centers through the complexities of customer interactions.

Call Center 59

Call Center Management Contact Center Contact Center Software 59

Qualtrics

NOVEMBER 21, 2019

They’ll begin pioneering a new field called “Analytics-Driven CX Design”. The continued rise of the new contact center. First, they’ll adapt contact center metrics that get managed. And secondly, they’ll start analyzing contact center and digital data side-by-side.

Customer Experience 38

Customer Experience Self Service Virtual Agent Healthcare 38