Analytics Books Contact Center Workflow Social Media 
AWS Machine Learning
SEPTEMBER 22, 2022
It includes extracting marketing and customer insights from live social media feeds, videos, live events, or broadcasts, understanding emotions for research purposes, or deterring cyberbullying. Scenario 2 – Real-time call center analytics to determine granular sentiment in customer interactions.
NobelBiz
OCTOBER 17, 2023
Contact Center Data Analytics In today’s data-driven world, call centers generate vast amounts of data from every interaction. Volume Overload: With every call, chat, email, and social media interaction, the amount of data generated can be overwhelming, making it difficult to identify what’s important.
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