eGain Blogs

APRIL 10, 2023

They are all focused on the customer service function but if also leveraged by other business functions, KM can help reduce costs across the entire enterprise! Call deflection Self-service helps deflect incoming calls and requests for human-assisted digital customer service (e.g., via messaging, chat, social networks).

Self Service 52

Self Service Management Contact Center Average Handle Time 52

eGain Blogs

JUNE 1, 2021

Supervisors had to find a way to maintain customer service quality during this difficult period. eGain Analytics™ helps supervisors easily measure performance at the queue and agent level and make changes in real-time to optimize contact center operations. Leverage analytics to measure agent performance. KEY FEATURES.

Management 52

Management Contact Center Self Service Average Handle Time 52

eGain Blogs

JUNE 1, 2021

Supervisors had to find a way to maintain customer service quality during this difficult period. eGain Analytics™ helps supervisors easily measure performance at the queue and agent level and make changes in real-time to optimize contact center operations. Leverage analytics to measure agent performance. KEY FEATURES.

Contact Center 52

Contact Center Self Service Average Handle Time Analytics 52

CSM Magazine

JANUARY 12, 2021

At EBI.AI, we have spent over six years working closely with our customers to implement conversational AI projects for a wide range of organisations including retail, local government and multi-national enterprises. Options include working with their chosen AI vendor in terms of enterprise offerings, self-service or as a managed service.

Self Service 52

Self Service Average Handle Time Automotive Chatbots 52

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Lithium

JULY 5, 2022

Higher usage of the Khoros platform improves governance, efficiency and analytics for all posts and leverages the capabilities of the Khoros platform. Measures the level of loyalty rom the visitors to the community (Often measured by Value Analytics). Time saved to pull reports. Agent Handle Time.

Leadership 52

Leadership Net Promoter Score NPS Loyalty 52