Alida

JANUARY 25, 2022

Our upcoming Winter ‘22 product release includes many new features and functionalities to the Alida TXM Platform. 2022 is here and we’re kicking off the year with some amazing new product innovations that will help you get closer to your customers than ever before.

Analytics 246

Analytics Touchpoint Innovation Customers 246

Alida

OCTOBER 26, 2021

Alida brings new capabilities in customer experience (CX), employee experience (EX), product experience (PX), and brand experience (BX). New product features include AI-driven text analytics and dashboards, improvement to administrative tasks for Alida Touchpoint users, and easier integration into 100s of third-party customer systems.

Analytics 246

Analytics Touchpoint Employee Experience System 246

ChurnZero

OCTOBER 26, 2021

Overall SaaS Award – Marketing Category Winners: Alida. Its software solutions allow businesses to understand how their customers use their product, assess their health and their likelihood to renew, and give businesses the means to personalize the customer experience through timely and relevant touchpoints. Quantum Metric.

Net Promoter Score 98

Net Promoter Score NPS Software Touchpoint 98

CX Centric

MARCH 29, 2023

On the 29th of June CX-Centric in collaboration with Alida and Anthrolytics hosted a very poignant event which was on Rethinking Employee Experience in the new World of Work. At Alida, she provides a customer experience management and insight platform.

Employee Experience 52

Employee Experience Government Banking Customer Centricity 52

ChurnZero

JANUARY 28, 2021

Alida (formerly Vision Critical). Its software solutions allow businesses to understand how their customers use their product, asses their health and their likelihood to renew, and give businesses the means to personalize the customer experience through timely and relevant touchpoints. OVERALL SAAS AWARD WINNERS. CallTrackingMetrics.

Net Promoter Score 96

Net Promoter Score NPS Software Touchpoint 96