West Monroe

MARCH 5, 2018

That said, there’s growing group of companies that are showing real commitment, and they are steadily making the right moves to up their game, stand-out from the pack, and become CX leaders: Delta Airlines, Tricare, SoCal Gas, Sacramento Municipal Utility District, Suntrust, and Best Buy to name a few. Few hands went up.

Financial 40

Financial Customer Journeys Customer Centricity Airlines 40

Storyminers

JULY 6, 2020

Augie Ray is a Vice President Analyst covering customer experience (CX) for marketing and CX leaders. Mr. Previously, he founded Ogilvy & Mather’s strategy practice (sales enablement, service design and employee experience) charged with “making brands more human”.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Storyminers

JULY 6, 2020

Augie Ray is a Vice President Analyst covering customer experience (CX) for marketing and CX leaders. Mr. Previously, he founded Ogilvy & Mather’s strategy practice (sales enablement, service design and employee experience) charged with “making brands more human”.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130

Strativity

JULY 16, 2014

Integrating social media into the customer experience. Measuring what matters in Voice of Customer programs. Increasing Employee Engagement. Raising Customer Satisfaction scores. Innovating the experience to create lasting memories. Influencing Senior Leadership. Leading Change Management.

Customer Experience Management 40

Customer Experience Management Groups CEM Customer Experience 40