Customer Enthusiast

SEPTEMBER 4, 2018

I was recently asked which industry sectors have the most issues with poor customer service and what could be causing this? Telecommunications (telecom, TV, internet), health plans, government offices, airlines, and insurance are the industries that consistently produce the lowest overall customer satisfaction (OSAT) scores.

Industry 78

Industry Airlines Insurance Telecommunications 78

ProProfs Chat

SEPTEMBER 20, 2019

companies lose more than $62 billion due to poor customer service. Not surprising, considering Americans tell an average of 15 people about a poor service experience, versus the 11 people they’ll tell about a good experience. . Bad customer service has become a major business problem today.

Customer Service 68

Customer Service Gamification Airlines Net Promoter Score 68

ProProfs Chat

JANUARY 17, 2020

Not only did they report this news of United Airlines, but they also reported that the passenger faced severe injuries. . Well, the answer is, he did not give up his seat to a United employee. This process identifies customers that faced bad customer service and address their issues before they decide to leave your company for good. .

Customer Service 97

Customer Service Social Media Poor Customer Service Feedback 97

Tricia Morris

JUNE 26, 2015

companies alone each year due to poor customer service. But according to the same report, after a positive customer experience, 69% of consumers would recommend the company to others and 50% would use the business more frequently. Every single one of those have gone bankrupt because they didn’t have customer service.

Customer Service 40

Customer Service Net Promoter Score Poor Customer Service Customer Service Representative 40

ProProfs Chat

JULY 19, 2019

In the words of Tony Hsieh, CEO of Zappos, “Customer service shouldn’t just be a department, it should be the entire company.”. Poor Customer Service: An Overlook of Evident Fallouts . The result of poor customer service is pretty self-evident in the digital age.

Infographics 93

Infographics Customer Experience Omni-Channel Poor Customer Service 93

Tricia Morris

DECEMBER 4, 2015

According to Microsoft’s 2015 Global State of Multichannel Customer Service, 97% say that customer service is very important or somewhat important in their choice of, or loyalty to, a brand, and 62% say that they’ve stopped doing business with a brand due to a poor customer service experience.

Customer Service 40

Customer Service Airlines Poor Customer Service Social Media 40