Stella Connect

MARCH 30, 2022

Agent engagement is one of the biggest drivers of improving customer service and reducing attrition. Customer service leaders know it’s critical to recognize and reward top performance, but many of them lack a complete rewards program. There’s no ‘right’ way to distribute rewards.

Rewards Programs 52

Rewards Programs Call Center How To Contact Center 52

Stella Connect

MARCH 12, 2018

Employee engagement is one of the biggest drivers of customer service quality and employee retention. Most customer service leaders know it’s important (critical, even) to recognize and reward service excellence. But many of them don’t have a formal call center rewards program in place.

Rewards Programs 40

Rewards Programs Call Center How To Contact Center 40

ShepHyken

JANUARY 26, 2022

It seems that almost every time I get my car worked on, call my internet provider, stay at a hotel, fly on an airline, order almost anything online, etc., He was emailing everyone who is a member of the MyWalgreens rewards program. Once you collect information from your customers, you must act on it. I get a survey.

Survey 123

Survey Rewards Programs Airlines Hotels 123

ShepHyken

NOVEMBER 26, 2018

Each week I read a number of customer service and customer experience articles from various resources. Do customers really want to take your survey? To Improve Customer Experience, Start With Morale, Not Technology, Feds Say by Tom Shoop. Customer Retention Made Easy by Samir Palnitkar. You may even laugh.

Customer Service 80

Customer Service Airlines Employee Engagement Rewards Programs 80