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Understanding Negative NPS Score: Causes, Impact and Solutions

Lumoa

Before we dive into our remedies, let’s take a look at some of the root causes that could be behind your score going south: Inadequate or Poor Customer Service Many customers tend to be unforgiving if their support experience isn’t up to scratch. Solutions to Improve Negative NPS Score All is not lost, though.

NPS 208
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How to use customer service training videos to improve your business

ViiBE Blog

Satisfying a frustrated customer isn’t easy and requires important empathy and listening skills while remaining detached from the situation. Here is another short video about an upset customer, which clearly explains how to defuse the situation. Customer service in other cultures. How to make your own video.

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How to use customer service training videos to improve your business

ViiBE Blog

Satisfying a frustrated customer isn’t easy and requires important empathy and listening skills while remaining detached from the situation. Here is another short video about an upset customer, which clearly explains how to defuse the situation. Customer service in other cultures. How to make your own video.

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Tales of Terrible Customer Service

Amity

As Neil Patel puts it: Considered holistically, SaaS is a service that involves interaction between people doing business. Not all customer service failures are as appallingly disastrous as the recent United Airlines fiasco , but all of them will hurt your business. • 5 Reasons Companies Fail at Customer Service.