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This is What Exceptional Customer Service Looks Like In 2018

Comm100

It’s 2018, and customer expectations are changing faster than ever. Consumer patience is dwindling; we want better, more accessible products, and everything that we do seems to revolve around convenience. What we have compiled here is a list of today’s industry-leading customer service examples. Source: Chipotle.

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The Golden Rule of Hospitality and Customer Experience

Michel Falcon Experience

I am in hospitality and restaurants, so often people turn to me to discuss all things related to hospitality and guest experience. Now, what is it that your customers care about the most? Maybe somebody on your team pinpointed the three things in order of priority and importance to the customer. Of course it does.