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75 Must-Know Customer Experience Statistics to Move Your Business Forward in 2022

SmartKarrot

Not just brand loyalty, CX is a key factor when making purchase decisions, customer retention, and even word-of-mouth advertising. Considering this importance, we have brought a list of 75 customer experience statistics to you. These will help you efficiently create an excellent experience for your customers.

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Smartphone Statistics

Brad Cleveland Blog

Source: Google) 59% of consumers have received an advertising message on their smartphone from a brand or retailer related to their current location. (Source: Forrester, 2015 report) 71% of in–store shoppers who use smartphones for research say their device has become more important to their in-store experience.

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Smartphone Statistics

Brad Cleveland Blog

Source: Google) 59% of consumers have received an advertising message on their smartphone from a brand or retailer related to their current location. (Source: Forrester, 2015 report) 71% of in–store shoppers who use smartphones for research say their device has become more important to their in-store experience.

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SalesForce, Hubspot, Zendesk and More — Which Customer Engagement Software is Right for Me?

Comm100

Out of all the customer engagement software tools that are out there, which one is right for your company? Different companies have different needs, and a very diverse number of customer engagement tools are waiting to fill those needs. Popular Customer Engagement Software Tools and Who They’re Good For?

Software 105