Advertising Contact Center Lifetime Customer ROI 
BlueOcean
JANUARY 8, 2019
But if that interaction also results in a negative experience, the customer support experience can become the straw that breaks the camel’s back. Calculating Lifetime Customer Value. Obviously, the cost of losing a customer isn’t as simple as the loss of one particular sale or the associated make-good.
SurveySensum
JULY 14, 2020
Her expertise in both technology and marketing gives way to refined capabilities in developing and implementing a transformational customer experience strategy that provides value and drives customer loyalty. She is a trusted industry voice for guidance on emerging contact center channels and technologies.
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