InMoment XI

APRIL 3, 2024

The digital customer experience has become an essential part of the way that consumers navigate the marketplace. They don’t view a transaction as an online experience, a mobile app experience, or a customer service experience, they view it as one continuous experience that they had.

Customer Expectations 260

Customer Expectations Meeting Customer Experience Touchpoint 260

Lumoa

NOVEMBER 10, 2021

Customer experience (CX) design is the process of finding ways to leverage those experiences so they engage and thrill customers throughout the lifetime of their relationship with a brand. Microsoft It’s difficult to point to a segment of the customer experience design that Microsoft doesn’t do well.

Customer Experience Design 208

Customer Experience Design Customer Experience Customer Journeys Touchpoint 208

delighted

NOVEMBER 19, 2019

They’re using retail customer feedback to understand what their customers want, enhance retail CX, and maintain a competitive advantage. A Salesforce survey found that 53% of customers don’t believe that brick-and-mortar retailers have the “know-how” to deliver a great customer experience.

Retail 40

Retail Feedback Survey Ecommerce 40