InMoment XI

NOVEMBER 20, 2023

Chatbots and virtual assistants can engage in natural language conversations, making customers feel heard and understood. These AI-powered entities are capable of resolving routine inquiries, managing complaints, and even assisting with returns and exchanges. AI ensures that customers feel valued even after making a purchase.

Customer Experience 324

Customer Experience Strategy Chatbots e-support 324

ViiBE Blog

JANUARY 19, 2022

When it comes to roles that leverage cloud-based systems such as IT, marketing, finance, or product management, it’s relatively easier to be working from a remote location, but for roles such as customer service or sales, adjusting to remote work is not so simple. Read now 2.2. can pitch in.

Customer Service 52

Customer Service Net Promoter Score CRM e-support 52

Playvox

APRIL 27, 2023

Let’s take a closer look at each for a deeper understanding of how they can bring a positive transformation in the personalized service you deliver as well as your daily operational efficiency. Understand and plan for adequate staffing of customer service reps to ensure success. Step 2: Add only one new channel at a time.

Contact Center 52

Contact Center Trends Gamification Omni-Channel 52

delighted

MAY 4, 2022

In fact, a study by Jitbit found that the average response time to customer support tickets is over 7 hours, and the average resolution time is about 3 ½ days. Even the fastest customer service representatives are slower than not having to submit a ticket at all. Investing in self-service solutions is more cost-effective.

Self Service 79

Self Service Knowledge Base Abandon Rate Resources 79