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Customer service challenges of remote work

ViiBE Blog

Companies were clueless about how such massive customer service teams which worked exclusively in offices with fixed desktop systems could work from home. 89% of service leaders forecast 30% to 80% of their workforce will still be working from home two years from now. But that is not enough to make them loyal.

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Chatbot Benefits in the Business World: A Comprehensive List of Statistics

SmartMessage Blog

HelloFresh’s chatbot Freddy has reduced average customer wait time on social customer care channels by 38%, despite a 44% increase in total conversations. Vodafone’s chatbot is delivering double the conversion rate of its website. Transportation. An effective channel so far.