Abandon Rate Customer Care Net Promoter Score Transportation 
ViiBE Blog
JANUARY 19, 2022
Companies were clueless about how such massive customer service teams which worked exclusively in offices with fixed desktop systems could work from home. Today, according to Gartner , 76% of customer service and support functions have 80% to 100% of their staff working from home. But that is not enough to make them loyal.
ViiBE Blog
JANUARY 19, 2022
Companies were clueless about how such massive customer service teams which worked exclusively in offices with fixed desktop systems could work from home. While customer service executives continue to work remotely, certain challenges have propped up in recent times and have impacted the Net Promoter Scores of many brands.
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