ViiBE Blog

JANUARY 19, 2022

Companies were clueless about how such massive customer service teams which worked exclusively in offices with fixed desktop systems could work from home. Today, according to Gartner , 76% of customer service and support functions have 80% to 100% of their staff working from home. But that is not enough to make them loyal.

Customer Service 52

Customer Service Net Promoter Score e-support CRM 52

ViiBE Blog

JANUARY 19, 2022

Companies were clueless about how such massive customer service teams which worked exclusively in offices with fixed desktop systems could work from home. 89% of service leaders forecast 30% to 80% of their workforce will still be working from home two years from now. But that is not enough to make them loyal.

Customer Service 52

Customer Service Net Promoter Score CRM e-support 52

SmartMessage Blog

NOVEMBER 20, 2019

Companies position them as uninterrupted service tools to increase customer satisfaction. Customers also used messenger as a way to communicate check-in updates, boarding passes, and flight status updates. This increased boarding passes being sent to messenger by 15% and also lead to customer satisfaction to increase.

Chatbots 49

Chatbots Tourism Banking Abandon Rate 49