Abandon Rate Communication Customer Care Transportation 
ViiBE Blog
JANUARY 19, 2022
Companies were clueless about how such massive customer service teams which worked exclusively in offices with fixed desktop systems could work from home. It is also about the communication and coordination with teammates which used to happen at the contact center of the office premises. But that is not enough to make them loyal.
SmartMessage Blog
NOVEMBER 20, 2019
To engage better with shoppers of the new generation, brands should include chatbots in their communication toolbox. Named as BlueBot, the bot sent nearly two million messages to more than 500,000 customers in just the first six months of operation. Vodafone’s chatbot is delivering double the conversion rate of its website.
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