ViiBE Blog

JANUARY 19, 2022

Many however scrambled to transport desktops, laptops, and other IT peripherals to the homes of their workforce while others adopted BYOD with proper security and VPN software systems in place. Today, according to Gartner , 76% of customer service and support functions have 80% to 100% of their staff working from home. Download now 2.

Customer Service 52

Customer Service Net Promoter Score CRM e-support 52

ViiBE Blog

JANUARY 19, 2022

Many however scrambled to transport desktops, laptops, and other IT peripherals to the homes of their workforce while others adopted BYOD with proper security and VPN software systems in place. A CRM system powered by visual support can facilitate better collaboration among employees as well as automate it. can pitch in.

Customer Service 52

Customer Service Net Promoter Score e-support CRM 52

Magellan Solutions

MAY 16, 2021

Transportation. This is based on Statista’s survey before the pandemic. Chat support outsourcing companies use live chat software that you can integrate in your CRM system. This is a proactive live chat to eliminate barriers and minimize abandonment rate. . Transportation with -2.2%. Real Estate.

Telecommunications 52

Telecommunications Transportation Ecommerce Banking 52

Qualtrics

JULY 9, 2019

It’s a shift that’s already opened the door to disruption in everything from financial services to personal transportation, and has permanently shifted how customers and employees interact with brands. Over the past decade, spending on experiences has grown 4X faster than spending on goods and services.

Abandon Rate 26

Abandon Rate Social Media Transportation Data 26