Talkdesk

FEBRUARY 4, 2021

Boost CX and operational efficiency with the right set of metrics and smart additions to your contact center tech stack. By now, many contact center agents have settled into their new remote work routines, and research shows that they may be in it for the long haul. Abandonment rate. First call resolution.

Abandon Rate 87

Abandon Rate Metrics Technology Contact Center 87

Playvox

JULY 31, 2023

However, some of the quickest ROI can come from the employee self-service (ESS) aspects of a WFM solution. Improvements in schedule adherence , occupancy rates , and efficiency mean the return on investment (ROI) on WFM is potentially enormous when you find an effective workforce management solution.

Self Service 85

Self Service Management Contact Center ROI 85

Magellan Solutions

OCTOBER 7, 2015

To make sure that an infomercial campaign achieves a robust return on investment (ROI), put all the necessary support and technology in place. This is where your infomercial call center comes in. If your product or service has an infomercial, here’s what you can benefit from an infomercial call center: Reduced hold time.

Call Center 40

Call Center Abandon Rate Advertising Return on Investment 40